Terms and conditions
Account terms and conditions
1. Scope
These account terms and conditions are applicable for all the banking services of Arab
Banking Corporation (B.S.C.) acting through its retail branch (“ila”, “we”, “us”), which you (“you”) can use via the mobile application named “ila” (the “ila App”). These apply in addition to other terms and conditions.
2. Object of service
The object of service is the management of your account and the debit cards issued to you. You can operate and manage your accounts and the debit cards using the ila App.
Ila accounts, including without limitation, current accounts, the foreign currency accounts,
savings accounts, and savings pots are managed as credit accounts. You will have to immediately settle any overdraft created due to delayed receipt of debit authorisations or because of a higher amount due to foreign exchange rate variations with applicable fees and interest.
3. Account opening
You can open an account with us on the condition you are at least 18 years old and you have not yet opened an account with ila. If you had closed your relationship with ila and wish to start a new relationship, please contact our Customer Contact Center on +973 17 123 456.
You can open a current account in each of the permitted foreign currencies or a savings
account in the local currency using the ila App. We may, at our sole discretion, discontinue offering an account in any foreign currency. In such event, if you maintain a balance in such account after the notice period, we will close the account and transfer the balance to your local currency current account at the prevailing exchange rate.
All ila services may not be available on all accounts.
4. Account balance
You can make payments and transfers only up to the credit balance available in your accounts. In some
cases, the transaction amount will also include fees and charges payable on such transaction. Transactions initiated by you that exceed the credit balance available in the account will be rejected. Charges for each type of transactions are in the “Schedule of fees and charges”.
5. Account statements
We shall at the end of each month produce a statement of your accounts, unless we have notified you that we may not issue statements for a specific product. The monthly statements can be downloaded using the ila App.
If you have any objections concerning the correctness or completeness of an account statement, let us know within 30 days from the date of such statement. We will investigate and seek to resolve the matter to your satisfaction.
6. Inactivity of the account
If you do not use the ila App for more than 365 consecutive days, we will mark your account and our relationship as dormant. You will not be able to use your account or debit card if your account/relationship is marked dormant. In order to reactivate your relationship with ila, you must meet our know you client (“KYC”) requirements. You may be required to provide additional and/or new identification and other KYC related documents to reactivate your relationship and gain access to your account.
7. Unauthorised overdrafts
You must not use the ila App to create an unauthorised overdraft in your account. We are entitled to
refuse to accept any instruction that would do so. If your account is overdrawn, we shall recover interest on the overdrawn amount. Unless a separate overdraft contract has been concluded with us, the interest rate and fees applicable to the overdrawn amount as stated in the “Schedule of fees and services” will apply. Overdraft interest is subsequently payable at the end of each corresponding calendar month and is charged against the account.
8. Interest rate
The interest rate applicable to credit balances in current accounts in foreign currency may vary based on the interest rate applicable to such currencies in the market. It is possible that in some cases the interest rate is negative, which means that we may recover interest on credit balances from accounts in such currencies.
From time to time, we may offer promotional rates of interest which may exceed the market practice. We reserve the right to amend the applicable interest rate on credit balances from time to time. Unless we say otherwise, the revised interest rates will apply with effect from the date mentioned in the notice published on our website.
9. Blocking of your account and debit card
If we have a reasonable suspicion that an unauthorised use of your account or debit card has occurred, we will block or limit access to the account or the debit card. We will inform you of such change via e-mail or SMS. We shall remove the block or the limitation if the reasons for blocking no longer exist.
10. Managing your debit card
You can freeze and unfreeze your debit card using the ila App. You can also report your debit card as lost or stolen using the ila App, which will result in permanent deactivation of your card. We will send you a new debit card at your request. You can also call the ila Customer Contact Centre on +973 17 123 456 and, upon successful authentication, request one of our employees to block your debit card.
11. Linking your debit card to your ila account
Your debit card is issued on the local currency current account by default. Your debit card can be linked only to a current account. You can choose to link your debit card to up to five other foreign currency accounts. You can also unlink a foreign currency account to your debit card and link a new foreign currency account to the debit card.
12. Transactions using debit card on a linked account
If your debit card is linked to a foreign currency account and if you use your debit card for a transaction in that account currency, you must have sufficient balance in that account to cover the transaction. In case the balance in the linked account is insufficient to cover the transaction using the debit card, such transaction will be declined even if you maintain sufficient balance in another account denominated in a different currency. If your debit card is not linked to a foreign currency account, debit card transaction in that currency will be debited to your local currency account provided it has a sufficient balance to cover the transaction.
Credit balances maintained in accounts not linked to the debit card will not be used to cover debit card transactions.
13. Electronic funds transfer payments
You can initiate a request for electronic funds transfer (“EFT”) from the ila App. We will execute EFT transactions in Bahraini dinar only, even if you use a foreign currency account for the purpose of payment.
Before confirming the payments, you have the responsibility to ensure that the International Bank Account Number (“IBAN”) and other details of the beneficiary are correctly provided. We shall not be liable for any loss because of incorrect, incomplete, or erroneous information provided.
You acknowledge that the credit will be provided solely on the basis of the IBAN of the beneficiary, and the beneficiary’s name or other particulars may not be relied upon.
By authorising the transaction, you authorise us to debit your account with the charges and value added tax (VAT) applicable on such transactions.
The limits for Fawri+ transfers are set by The BENEFIT Company B.S.C. (C). We will implement such limits and will not be held responsible for failure of any of your transactions which exceed the applicable limits.
You understand that we will not be liable for any loss or damage that may arise as a result of or in connection with delay in transmission or non-delivery of an EFT or any mistake, omission, or error in transmission or delivery thereof or in deciphering the message for any cause whatsoever or the misinterpretation or the action of the destination bank or any act beyond our reasonable control.
14. Funds transfers
You can initiate a funds transfer request from the ila App. You must ensure that the information, particularly the unique bank account reference such as the International Bank Account Number (“IBAN”) or account number and Bank Identifier Code (“BIC”) and the currency, provided are complete and correct.
Your authorisation of the funds transfer request also contains your express consent to the retrieval, processing, transmission, and storing of your personal data which are necessary for the execution of the transfer request.
We may not be able to process transactions involving foreign currency if these are received by us after business hours or if it is not a banking business day in Bahrain. We will process such requests the following banking business day. In such cases, we will apply the exchange rate applicable at the time of processing which may be different from the rate indicated previously.
Because funds transfer requests are initiated by you using the ila App, we will not be able to accept a request for amendment of the request. You may request for cancelling a request for transfer or payment before its execution. We will consider such requests only on a best efforts basis.
15. QR payments
If you use our merchant payment services via scanning a QR Code or other technology, such payments will be charged to your ila account in Bahraini dinars. Some of the merchant promotional offers, cash back, or any other incentives may be managed and administered by a third party.
Pre-contractual information
1. About us
iIa is the retail branch of Arab Banking Corporation (B.S.C.) and is licenced as a Conventional Retail Bank by the Central Bank of Bahrain.
Here are ila’s contact details:
ila
c/o Arab Banking Corporation (B.S.C.)
PO Box 5698
Manama
Bahrain
Telephone: +973 17 123 456
Email: support@ila.com
ila is hereinafter referred to as “ila”, “we”, “us”, and “our”.
Our main activity is the operation of various types of banking businesses and other associated businesses.
2. Regulatory authority
The Central Bank of Bahrain is the regulatory authority responsible for ila.
3. Commercial registry number
Commercial Registration No. 10299-2
4. Value added tax identification number
200000425500002
5. Language of contract and communication
English is the governing language for our contractual relationship and the communication between you and ila during our period of contract.
6. Minimum term of contract
There is no minimum term of the contract for an ila account.
7. Rights of termination
Subject to the settlement of your obligations to ila (if any), you can close your ila account at any time without notice.
We can close your account with ila for any reason with one month’s prior notice, or less if required by the Central Bank of Bahrain. Reasons why we would close your account include, without limitation, if you have made incorrect statements as to your financial status, provided inaccurate information which is material to our decision concerning granting of credit and/or undertaking other operations on your behalf.
8. Minimum requirements
You need a smartphone to open an ila account and your device needs to meet the minimum requirements of the operating system (iOS or Android) and the mobile application named “ila” (the “ila App”). You can download the ila App on your smartphone to open an account with us. For security reasons, your ila App will only function on a mobile device that has been specifically associated with your account. We will discontinue our service on any out-dated versions of the operating systems, devices, and/or out-dated versions of the ila App.
9. Agreement to ila’s terms and conditions
You agree to our terms and conditions and give your consent to our use of third party cloud computing services to store, process, and move your personal data. Your personal data will be stored on servers located within Bahrain and outside of Bahrain in each case in accordance with the Bahrain Personal Data Protection Act (Law No. 30 of 2018). For more information as to how ila processes your personal data please see the document titled “Data protection and digital terms and conditions”.
You also confirm that you are acting on your own behalf.
10. Securing your account
You must secure the ila App with a PIN known only to you or using your biometric ID.
If you choose to enable biometric authentication you should be aware that any fingerprint or face identification stored on your device will unlock access to the ila App. You must ensure that only you have access to your account with ila.
11. Right of disposal upon death
In the event of your death, towards discharging ila’s obligations under Bahrain law, ila will follow and comply with the provisions of Bahrain inheritance law in respect of any payments or deliveries related to your account.
12. Disturbance of business
We shall not be liable for any losses caused by force majeure, riot, war, or natural events, or due to other occurrences for which we are not responsible (e.g. strike, lockout, traffic hold-ups, administrative acts of domestic or foreign authorities).
13. Fees and charges
The fees and charges associated with the accounts and other services we offer are available in the “Schedule of fees and charges”. You can find the latest version of the “Schedule of fees and charges” on our website. Some fees paid in advance may not be refundable. Please note that, where applicable, we will recover value added tax (VAT) on the fees and charges in accordance with the applicable guidelines.
14. In case of emergency
Please contact us Immediately in case of loss or theft of your device, or if you suspect that your security features have been compromised or an attempt has been made to misuse or unauthorised use of your account. We may block your account and/or debit card to prevent further misuse. You may call us on +973 17 123 456 to report such cases.
15. Complaints
If we do not deliver the standard of service you expect, or if you think we have made a mistake, please talk to us on +973 17 123 456. We will ensure that we address your concerns as quickly as possible. If we are not able to address your concerns and you would like more information about our process for resolving complaints, please contact us at support@ila.com.
If we are unable to resolve your complaint to your satisfaction, you may also contact our regulator, the Central Bank of Bahrain (www.cbb.gov.bh).
16. Amendments
We may, for any reason, amend these terms and conditions and/or introduce new products, fees, and charges and/or modify the interest rates on any products at any time by giving you notice electronically or by publishing such changes on our website.
If you continue to use the ila service after the notice period or if we do not hear from you, we shall consider that the changes are acceptable to you. If you don't agree to these changes, you can let us know and we will close your account and transfer any money in your account to another account of yours, after recovering any money you owe us.
17. Deposit protection
Deposits held with ila in the Kingdom are covered by and subject to the Regulation Protecting Deposits and Unrestricted Investment Accounts issued by the Central Bank of Bahrain in accordance with Resolution No. (34) of 2010 (the “Deposit Protection Scheme”). These deposits are also subject to Central Bank of Bahrain rules and regulations on the Deposit Protection Scheme.
18. Applicable law and jurisdiction
Bahrain law is applicable to the relationship between you and ila.
Any claim you make against us shall be finally referred to and resolved by arbitration before the Bahrain Chamber for Dispute Resolution. The arbitration shall be conducted in accordance with the BCDR-AAA Arbitration Rules and the language used in the arbitral proceedings shall be English.
The seat or legal place of arbitration shall be Bahrain.
19. Copy of the terms and conditions
If you wish to refer to our terms and conditions at any time, the most current version is available on our website.
Data protection and digital terms and conditions
1. Scope
1.1 These terms and conditions (the “Digital Data T&Cs”) relate to the use of personal data, the mobile application named “ila” (the “ila App”), and the ila website that are made available to you (“Customer”, “you”) by Arab Banking Corporation (B.S.C.) acting through its retail branch (“ila”) in addition to the respective applicable conditions of use.
1.2 You are advised to read the document carefully and if you have any questions, you may direct these to the ila Contact Centre by phone (+973 17 123 456) or e-mail (support@il.com).
1.3 The ila App serves primarily to administer your Account, which makes it possible to process transactions using a payment card (the “ila Card”). The ila Website is primarily for information purposes. In addition, we use the ila App and the ila Website to market our own services and products and will continually build up this product range in cooperation with further partners.
2. Definitions
The following terms have the following meanings.
“personal data” or “data” means basic personal information, including name and address, date of birth and contact detail, financial information including account and transactional information and history, any information in any picture of an individual identified, directly or indirectly identifiable, in particular, through his or her personal identification number or one or more of its formal, physiological, intellectual, cultural, economic or social identity. To determine whether an individual is capable of knowing, all means used by the Data Manager or any other person, or which may be available to them, shall be taken into consideration.
“Processing” means any process or group of operations that is performed on personal data by automated or non-automatic means, including the collection, recording, organization, classification, storage, modification, retrieval, use or disclosure of such data by transmission publishing, transmitting, making available to others, merging, blocking, wiping or destroying them.
“Data Manager” means a person who decides, individually or in association with others, purposes and means of Processing data in connection with the ila App and the ila Website as well as in connection with any further ila products and/or services.
3. Application
3.1 These Digital Data T&Cs apply to the services and products offered by ila. Furthermore, we would like to inform you about what personal data we collect, process, and use.
3.2 Our agreement with you comes into existence when we make it possible for you to log into the ila App, (acceptance) according to the required data you give when registering (offer). Upon activation by us, a contractual agreement between us and you comes into existence including on the basis of these Digital Data T&Cs. Before giving your offer, you have the opportunity, using the Back button on your browser or smartphone/tablet, as well as using control elements in the ila App, to change the data entered, or to completely abort the registration. Your contract with us will be concluded in English. You have the opportunity to call up the contractual provisions, inclusive of these Digital Data T&Cs, when concluding the contract, and to store them in reproducible form. No separate storage of the contract text will be done by us.
4. Functionality
4.1 The ila App serves for administration of the Accounts offered by us as well as for the rendering of any other services agreed to with you.
4.2 The ila App as well as the ila Website is protected by intellectual property laws, such as copyright law and trademark law. These rights in relation to you are exclusively reserved to us.
4.3 We grant you, exclusively to fulfil the purpose of our contractual relationship with you, the limited, non-exclusive, non-transferable and sub-licensable right, restricted to the period of your contractual relationship with us, to use the ila App and the ila Website in accordance with the provisions. The right of use expires upon expiration of the term of the contract.
4.4 The Customer is not entitled to (i) rent, lease, lend, reproduce, resell or distribute the ila App or the ila Website, or access to them; (ii) use the ila App or the ila Website for the development of other services; (iii) activate or use the functionalities of the ila App or the ila Website for which no rights of use have been granted to him or her; (iv) assign the usage rights to the ila App or the ila Website to third parties, or grant third parties access to the ila App or the ila Website; (v) alter, translate, reproduce, or decompile the source code of the ila App or of the ila Website, or investigate the functions thereof; and (vi) remove, conceal or alter legal information, in particular concerning industrial property rights or copyrights of ila.
5. Duties of the user
When using the ila App or the ila Website, you are not allowed to perform any illegal actions or breach any applicable laws, in particular not to do the following: infringe industrial property rights, copyrights or intellectual rights of third parties; in your usage behaviour, make defamatory, racist or offensive statements, or undertake such actions; transmit contents which contain viruses, Trojan horses, spyware, adware, malware or other damaging or harmful programmes; distribute unwanted advertising (spam) or any other form of nuisance.
To ensure the privacy and security of your personal data, you must keep your mobile phone or tablet and all passcodes and passwords confidential and ensure nobody can observe your mobile phone or tablet when you sign into the ila App. You are solely responsible for maintaining the confidentiality and security of your mobile phone or tablet and any information on your mobile phone or tablet and/or accessible through the ila App. ila shall not be liable for any loss or damage arising out of or in connection with your failure to do so.
Some devices allow you to use your fingerprint or face identification (“Face ID”) for logging into the il App. If you enable this feature, then anyone whose fingerprint or “Face ID” is registered on your mobile device or tablet may be able to log into the ila App and access your accounts. Therefore, you must not activate this feature if you allow other people to access your mobile device or tablet using their fingerprint or Face ID. You should delete any other fingerprints or Face ID registered on the device first; otherwise, transactions made by anyone else who has their fingerprint or Face ID registered on the device will be treated as being authorised by you.
Do not install or use the ila App on a “jail-broken” or “rooted” mobile device. These have had their security features changed in order to function, which makes them less secure, and means that fraudsters could access your mobile device or tablet and steal your information or money.
ila cannot guarantee the privacy or confidentiality of any information, personal data or otherwise, communicated by mobile, and by using the ila App you accept that communications may not be free from interference by third parties and may not remain confidential.
6. Compensation
Compensation for our products and services can be found in the “Schedule of fees and charges” which you can be retrieved on the ila Website. Provided nothing else is specified, no compensation will be due for the use of the ila App and the ila Website.
7. Data protection
ila respects the privacy and data protection rights of its customers and it is committed to protecting their personal data.
7.1 Collection, Processing and use of your personal data
We collect, process and use your personal data in order to manage your account, to provide our products and services to you and to meet our legal and regulatory obligations in harmony with the applicable statutory provisions including, without limitation, the Bahrain Personal Data Protection Act (Law No. 30 of 2018). ila may also obtain data, including personal data, related to you from the Bahrain Information & eGovernment Authority and/or its affiliates. All of the personal data collected, processed, and used under our responsibility are stored exclusively for the purpose of fulfilling our contractual relationship with you, and not longer than is required for this purpose. We may also share your information with our trusted third parties for the purposes mentioned above. Certain features such as “Branch Finder” and “ATM Finder” which may process your geolocation data and share this data with service providers such as Google Maps.
More detailed information on how and why ila uses customer information, including the rights in relation to your personal data, and ila’s legal grounds for using it, may be found in our Privacy Policy.
7.2 Cloud storage
ila may store and process personal data across multiple locations including, but not limited to, locations administered by cloud service providers on servers physically located within Bahrain and outside of Bahrain. In each case your personal data will be stored in accordance with the Bahrain Personal Data Protection Act (Law No. 30 of 2018).
7.3 Purchase of the ila App
The ila App is dependent on the smartphone used by you which is obtainable over third party sales platforms (“app stores”). Your purchase presupposes a prior registration in the app store concerned. We have no influence on the collection, Processing and use of personal data by the relevant app store operator.
Registration with any app store may allow such platforms to collect or share data about you. We do not control these third party platforms and are not responsible for their privacy statements or data Processing activities. We encourage you to read the privacy notice of the relevant app store or platform.
7.4 Handling and review of your data; right to information; questions on data protection
At any time, you can view your personal data in the ila App. You can also subsequently change your own password. In order to modify or change further personal data, please get in touch with our Customer Support department: support@ila.com.
Further, you can at any time demand information about the personal data stored which relates to you personally, as well as its origin and recipients and the purpose for which it is being stored.
7.5 Otherwise, for the collection, use and Processing of personal data, the ila data privacy policy applies.
8. Term of contract; Termination
Your contractual relationship with us runs indefinitely. It ends automatically with the end of your contract for the Account offered by us and administered with the ila App, if nothing else has been agreed to with you. With the end of our contractual relationship with you, all of the rights of use granted to you in accordance with these Digital Data T&Cs likewise end.
8.1 Customer’s right of termination
The termination rights of the Customer are captured in Clause 15 (Termination rights of the Customer) of the “Basic rules governing the relationship”.
8.2 Termination right of ila
ila’s termination rights are captured in Clause 16 (Termination rights of ila) of the “Basic rules governing the relationship”.
9. Liability
9.1 We shall be liable without restriction for damages arising from injury to life, limb or health, which rests on a breach of duty by us, a legal representative, or auxiliary of us, which are caused by the absence of guaranteed quality by us or malicious behaviour on the part of us, as well as for damages that were caused by premeditation or gross negligence on the part of us or of a legal representative or auxiliary of us.
9.2 In the event of a breach of significant contractual duties due to gross negligence, we shall be liable except in the cases listed in clause 8.1, with the amount to be limited to foreseeable damages typical under the contract. Significant contractual duties are abstractly those duties whose fulfilment makes it possible in the first place to implement a contract in orderly fashion, and upon whose observance the contractual parties may regularly rely.
9.3 Otherwise liability on the part of ila is excluded.
10. Amendment of the Digital Data T&Cs
10.1 We will inform you about an amendment to the Digital Data T&Cs at least one month before the time at which such amendments become effective (“amendment offer”). If you do not agree with the amendments, you can terminate the contract until the point of time the amendments take effect without any prior notice. Otherwise your consent is considered to have been given to the amendments with effect as of the point in time named in the communication of amendment. In the amendment offer, we will inform you about your right of termination as well as the timeframe for termination. Please note that in case of a termination, use of the Accounts through the ila App will no longer be possible.
10.2 For an amendment of the “Schedule of fees and charges” referenced in clause 5 (Compensation) of these Digital Data T&Cs, clause 9.1 of these Digital Data T&Cs applies accordingly.
11. Governing law
Bahrain law applies to these Digital Data T&Cs.
Basic rules governing the relationship
1. Scope
These basic rules form part of the terms and conditions and govern the entire business relationship between you (“you”) and the retail branch of Arab Banking Corporation (B.S.C.) (“ila”, “we”, “us”, and “our”). In addition, separate conditions may apply to other products and services.
2. Confidentiality and secrecy
We will take every step to maintain the secrecy and confidentiality of customer-related information. We will only disclose information concerning you if we are legally required to do so or if you have given us your consent or authorised us to disclose such information.
We may disclose details of banking affairs only if the requesting party has substantiated its justified interest in the information requested and if we have no reason to assume that such disclosure would be contrary to your legitimate concerns.
The registration, processing, and utilisation of your personal data is conducted in accordance with applicable legal data protection regulations and simultaneous protection of bank secrecy. For more information as to how ila processes your personal data please see the document titled “Data protection and digital terms and conditions”.
3. Principles of liability
We will take utmost care in performing our obligations without any negligence. In case of occurrence of a loss due to negligence, and if applicable, the principles of contributory negligence shall determine the extent to which we and you shall have to bear the loss.
4. Identity verification
We are legally obliged to verify your identity prior to the opening of an account. This requirement can be satisfied by video identification by ila in addition to obtaining appropriate documents required to open the account. While this is an automated process, in some exceptional cases, identification checks may be carried out by our employees.
5. Reversal or correction entries
If we notice that an entry has been incorrectly posted to your account, we will correct it on our own. You agree not to object to such reversal entries on the grounds that a disposal of an amount equivalent to the incorrect entry has already been made. If such reversal entries affect the interest paid to or recovered from you, we will make suitable adjustments even if an account statement for the period has already been issued to you.
6. Credits for collection items
We may credit the value of a collection item prior to its payment. In case such collection item is not paid or if we do not receive the amount under the collection order, we shall cancel the entry.
7. Foreign exchange rate
We will use reasonably current exchange rate for all transactions involving foreign currency.
If you set up a future dated transaction from a foreign currency account, we will use the exchange rate applicable at the time of execution even if we have indicated a rate at the time of setting up the transaction.
8. Transaction limits
For your protection, we have set daily and per transaction limits for all types of transactions. If your transaction exceeds any of these limits, it will not be allowed. We may amend or introduce new limits applicable to transactions to enhance the security of all our customers and to comply with regulations related to preventing and combating money laundering and terrorist financing activities.
9. Activity originating from the ila App
We will treat all transaction made through the mobile application named “ila” (the “ila App”) as having originated from only you. If you choose to activate the feature that allows you to use your fingerprint or face ID to log onto the ila App on compatible devices, you agree not to give such access rights to anyone to access your account.
You shall be fully responsible for all transactions that take place from the ila App whether such transactions are undertaken with or without your knowledge and authority. Our records containing your instructions received through the ila App are material evidence of such instructions when issued and are legally binding upon you and you waive any right to contest or dispute the validity thereof. You also agree to indemnify and keep us, our officers, employees, agents, and representatives harmless from and against all actions, proceedings, damages, costs, claims, demands, expenses and losses which we may suffer, incur or sustain by reason of us following such instructions.
10. Locking user ID
We may temporarily lock your user account for a specified period, if incorrect password and/or incorrect biometric identifications are used consecutively. If this happens, you can request assistance from our Customer Contact Centre at +973 1712 3456 to reset your account and/or password.
11. Session expiry
We will automatically disconnect, without any notice, any session which stays inactive for a period of time as determined by us from time to time. If you attempt to login to the ila App while having another valid session running on another device, we will automatically disconnect the first session.
12. Notification of changes
You must notify us without delay of any change in your name, address, mobile number, email address, or any other information you have provided us at the time of opening the account. You must also provide us with updated copies of any document submitted during account opening when it becomes invalid or expires, is renewed, updated, or as and when requested by us. This also applies to termination of, or amendment to any power of attorney, or similar representation towards us you have conferred to any person.
13. Our right to request security
We may demand from you to provide the usual forms of security for any claims that may arise from the banking relationship, even if such claims are conditional. We shall also notify you of the period by when you have to provide or increase the security.
14. Secured claims
We may set up liens on your account to secure all existing, future, and contingent claims against you arising from the banking relationship with us and all our domestic and foreign offices.
15. Ownership
The ownership rights in connection with the digital banking software shall remain with us. We grant you a non-exclusive, non-transferable, terminable, temporary, personal license to use the ila App only for the purpose of accessing our banking services and in accordance with our terms and conditions.
The ila App and the information or materials obtained via the ila App are granted to you by us for your sole use on a non-exclusive and non-transferable basis.
16. Third parties
We may appoint or engage third party agents or service providers to provide some of or all ila services. Other than in relation to an institution selected by you, we shall use reasonable care in any such selection. In any event neither we nor Arab Banking Corporation (B.S.C.) shall be liable for any loss (including loss of profit), damage, delay or failure to perform occasioned by the acts or omissions of any such third party or agent whether selected by us or you.
We will not be responsible for the negligence, act or failure to act of any third party and will not be involved in any dispute between you and any third party service provider whether or not appointed by us.
